Support

Get help with Wren, or tell us what could be better.

Email us

Say which phone you have and what you were doing when the problem happened.

You can also use Send feedback in the app's Settings. It opens your mail app with the app version and system version filled in.

Common questions

How do I start a tour as the guide?

Open Wren and tap the Settings gear.
Tap I'm the guide.
Tap Talk Now. Allow the microphone when asked.

You are now live. Ask your guests to open Wren and join your tour.

How do I join a tour as a guest?

Open Wren and tap Find Nearby Tours.
Tap Join on your guide's tour.

Use earbuds to listen privately, or switch to the phone's speaker.

I can't see the tour. What should I check?

The guide's phone and your phone need to be on the same Wi-Fi network. Check that Wi-Fi is on and that both phones show the same network name. The network does not need Internet access.

Also check that Wren is allowed to find devices on your local network. On iPhone this is under Settings, Privacy & Security, Local Network.

What does the room code do?

The guide can lock a tour with a room code. Guests then have to type that code before they can join, so only people the guide has told can listen. Ask your guide for the code.

Do I need an account?

No. Wren has no accounts and no sign-in.